Terms and Conditions

  1. Description of goods and/or services

SchoolChef is a business in the food service industry that prepares and delivers school meals.

  1. Ordering & Delivery policy

Subject to availability and receipt of payment, requests will be processed on the day of order. Orders can be placed until 07:00 am for same day orders. Cancellations can be made until 22:00pm the previous night for next day deliveries. Delivery will confirmed by way of signature of school representative.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by SchoolChef is subject to availability. In cases of unavailability, SchoolChef will refund the client in full within 5 business days. Cancellation of orders by the client will attract a 10 % administration fee.

  1. Customer Privacy policy

SchoolChef shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

  1. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the SchoolChef bank account, the details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for SchoolChef via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by SchoolChef separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

SchoolChef takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and SchoolChef chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Postnet Suite 333, Private Bag X8, Elarduspark, 0047

  1. Variation

SchoolChef may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by M du Plessis, a sole trader, based in South Africa trading as SchoolChef.

  1. SchoolChef contact details

Physical Address: Rietvalleipark, Pierre van Ryneveld.

Email: info@schoolchef.co.za

Telephone: +27 72 265 1748